Practical Information

Air travel with pets

Air travel with pets

Pets are carried either as freight, or exceptionally in the passenger cabin in the case of assistance dogs for visually or hearing impaired persons.

In most countries, the acceptance of pets is regulated through strict sanitary procedures. Some countries only allow freight transportation. Others prohibit any import of animals.
Depending on each country, required certificates may be:

  • Certificate of origin attesting that the country or region where the animal originates has remained free of contagious illness for a set period of time,
  • Veterinary certificate of good health attesting that the animal does not have any infectious disease,
  • Vaccination card
  • Authorization certificate from phytosanitary services of the country of destination.

Procedure regarding carriage of living animals to France

  1. Book transportation 3 weeks prior to departure, at Service Fret AIRCALIN, Office of the Baie de l’Orphelinat (ph 26 55 22)
  2. The pet must be presented at the office of the Baie de l’Orphelinat with its cage. This cage must comply with Arcalin standards (plastic rigid body with absorbent mat). The animal must be able to stand in the cage.
  3. The pet must comply with European sanitary standards stated in rule CE998/2003 for the import of domestic carnivorous to the European Union. Certificate filled by sanitary vets registered with the government of New-Caledonia, and stamped by the S.I.V.A.P (link to contact cargo)
    As provided for by the regulations, this certificate is valid for 4 months or until the rabies vaccination expires.
  4. Go to Service Fret AIRCALIN, Office of the Baie de l’Orphelinat, with certificates and vaccination card in order tohave the ticket issued for the pet and pay the fees the week before boarding.
  5. Place a water supply device accessible from outside (without having to open the cage) so that the animal can drink during transportation. The cage door will then be sealed with chains that we provide, and documents related to carriage will be placed on the cage.
  6. The pet and the cage must be delivered to the Service Fret of TONTOUTA AIR SERVICES (ph 352613), Freight terminal, at Tontouta Airport, at least 2 hours prior to departure.

Procedure regarding carriage of living animals from France to New Caledonia

Important notice : acceptance of pets in New Caledonia is regulated through strict sanitary procedures., and must follow a specific calendar.

For more information, please contact our forwarding agent :

Kuhne et Nagel
Zone Fret 2 Aéroport Charles de Gaule
95700 Roissy en France
Tél : 01.48.62.25.54
Tél Direction : 01.48.62.25.65
Fax : 01.48.62.85.90